Terms & Conditions of Service

1. Company information and acceptance of terms

These Terms and Conditions of Service (the "Terms") govern all reservations, quotes, and transportation services provided by Leo Limos LLC, doing business as Leo Limos ("Leo Limos," "we," "us," or "our"), based in Austin, Texas. By requesting a quote, booking a reservation, paying a deposit, submitting a form on www.leolimos.com, or riding in one of our vehicles, you (the "Client") agree to these Terms on behalf of yourself and every passenger in your party.

• Business: Leo Limos, Leo Limos LLC, Austin, Texas.
• Phone: +1 (512) 905-⁠3158. Email: info@leolimos.com. Website: www.leolimos.com.
• Services: event ground transportation, daily and executive chauffeured transportation, airport transfers, and point-to-point service in Austin and surrounding areas.

Definitions

"Client" is the person or company who books and pays. "Passenger" is anyone riding. "Reservation" is a booking confirmed in writing by Leo Limos. "Chauffeur" is the Leo Limos driver assigned to the trip. If Client books on behalf of a company or group, Client confirms they have authority to accept these Terms for that company or group and is responsible for informing every passenger of them. A written contract or event agreement signed by Leo Limos controls if it conflicts with these Terms.

2. Reservations, quotes, and rates

A reservation is confirmed only when Leo Limos sends written confirmation (email or text) and any required deposit is received. Quotes are valid for 7 days and are based on the date, time, pickup and drop-off locations, vehicle, and trip length given at booking.

• Estimate, not a cap. A quote is a good-faith estimate. Final charges reflect actual usage, including extra time, extra stops, route changes, tolls, parking, and the fees listed below.
• Hourly service. Billed from scheduled pickup time until drop-off, with a minimum of 4 hours for sedans and SUVs and 6 hours for stretch limousines, vans, and buses. Time beyond the booked period is billed in 30-minute increments at the vehicle's hourly rate.
• Point-to-point service. Flat rate for the agreed route; changes to the route or stops are billed as extras.
• What may be added to the rate: applicable taxes, airport and venue access fees, tolls, parking, fuel surcharge (if any), an early-morning and late-night surcharge of $25.00 for pickups between 12 AM and 5 AM, extra stops at $25.00 (15 minutes), and special-event pricing (Section 6).
• Rate changes. Rates may change before a reservation is confirmed. Once confirmed in writing, the base rate will not increase except for changes requested by Client or fees imposed by third parties (airports, venues, toll authorities).
• Vehicle substitution. Leo Limos may substitute a vehicle of equal or greater class if the booked vehicle is unavailable for safety or mechanical reasons.

3. Payment, deposits, and gratuity

• Accepted payment. Major credit and debit cards, ACH or invoice for approved corporate accounts, and other methods Leo Limos approves in writing. All amounts are in US dollars.
• Deposit. A deposit of 50% of the estimated total is required to confirm event, charter, stretch limousine, and multi-day reservations. The balance is due 24 hours before service unless a signed agreement states otherwise.
• Final charges. Any additional time, tolls, parking, fees, or damage charges are charged to the card on file after the trip with an itemized receipt.
• Gratuity. A gratuity of 20% of the base rate is added for convenience and goes to the chauffeur. Gratuity for charters and events may be stated in the signed agreement.
• Corporate accounts. Approved accounts are invoiced Net 15. Late balances may incur a 1.5% monthly charge, to the extent allowed by Texas law.
• Disputes and chargebacks. Client agrees to contact Leo Limos first about any billing concern. Leo Limos may provide the signed agreement, GPS and trip records, and communications to the card issuer if a charge is disputed.

4. Cancellations, changes, and no-shows

Cancellation time is measured against the scheduled pickup time in Austin, Texas time. Requests must be made by phone or in writing (email or text) to Leo Limos; a request to a chauffeur is not valid.

• Changes. Changes to time, location, or vehicle are subject to availability and a possible rate adjustment. A change that moves pickup to a later time counts as a cancellation if the original vehicle is already committed to another booking.
• No-show. A reservation is a no-show if the Passenger cannot be reached or located within 45 minutes of an airport arrival or 30 minutes at other locations (after the grace period in Section 5). The full fare is charged. If you cannot find your chauffeur, call Leo Limos before leaving the pickup point.
• Cancellation by Leo Limos. If Leo Limos cancels before service begins for operational reasons, Client receives a full refund of amounts paid and Leo Limos will try to help arrange replacement transportation. This is Client's sole remedy.

5. Wait time, extra time, routes, and stops

• Grace period, airports. Leo Limos tracks commercial flights. A grace period of 30 minutes applies after landing, domestic or international. Waiting after the grace period is billed in 30-minute increments at the vehicle's hourly rate.
• Grace period, other pickups. 15 minutes after the scheduled pickup time, then waiting is billed in 30-minute increments.
• Meet and greet. The chauffeur meets airport passengers at baggage claim at no extra charge, unless a different arrangement is confirmed in writing.
• Extra time. If service runs past the booked time, additional time is billed at the vehicle rate in the increments stated in Section 2. Passengers may not negotiate extended service directly with the chauffeur; extensions must be approved by the Leo Limos office.
• Extra stops and route changes. Stops or routes not in the confirmed reservation require approval and may add charges. The chauffeur may choose the safest and most efficient route.
• Traffic, weather, and road closures. Austin traffic, weather, event road closures, and construction can affect arrival times. Estimated travel times are not guaranteed. Leo Limos will make reasonable efforts to arrive on time but is not liable for delays beyond its control (see Section 8).
• Tolls, parking, and fees. Tolls, parking, airport fees, and venue access fees are billed to Client as incurred. Client is responsible for any parking passes, credentials, or tickets required by an event, unless Leo Limos confirms in writing that it will provide them.

6. Special events, Formula 1, and COTA service

Bookings for high-demand events (including the Formula 1 United States Grand Prix, concerts, festivals, sporting events, and other citywide events) follow these terms in addition to the rest of this document. If a signed event agreement conflicts with this section, the signed agreement controls.

• Event pricing. Rates during event periods may differ from standard rates, may apply to trips unrelated to the event during that period, and will be stated in the quote or confirmation. Minimum hours and multi-day minimums may apply.
• Deposits and cancellation. A deposit of 50% is required to confirm event service. Event reservations are non-refundable, except where Leo Limos cancels for operational reasons, in which case amounts paid are refunded.
• Venue rules control. Pickup and drop-off points, gate access, staging areas, credentials, and traffic routes are set by the venue, event organizer, or public authorities and may change without notice. Leo Limos follows these rules and is not responsible for delays or changes they cause.
• Credentials and tickets. Unless confirmed in writing, Client is responsible for tickets, parking passes, and access credentials for passengers and vehicles.
• Schedules. Client provides a final passenger count, pickup times, and a day-of contact at least 72 hours before service. Late changes may not be possible.
• Group conduct. Client is responsible for the conduct of every guest. Chauffeurs may refuse to transport anyone who appears unsafe or intoxicated to the point of being unsafe.
• Weather and force majeure. Leo Limos is not liable for cancellations, delays, or schedule changes caused by weather, security directives, road closures, venue or event cancellations, or other events beyond its control. Refund treatment in those cases is stated in the signed event agreement.

7. Passenger conduct, vehicle policies, cleaning, and damage

• Non-smoking. All vehicles are non-smoking, including e-cigarettes and vaping. Violation may end the trip without refund and carries a cleaning fee of $450.00.
• Alcohol. Alcohol may be consumed only where Texas law allows and Leo Limos has approved it in advance for that vehicle. Passengers under 21 may not be served alcohol. Open containers are not permitted in vehicles where the law prohibits them.
• Illegal activity. Possession or use of illegal substances or any unlawful conduct is grounds for immediate end of service without refund.
• Safety. Passengers must wear seat belts where required, stay seated while the vehicle is moving, and follow the chauffeur's reasonable safety instructions. Children must use an appropriate child restraint as required by Texas law; Client must request one in advance.
• Capacity. Passenger count may not exceed the vehicle's seating capacity.
• Weapons. No weapons in vehicles except as permitted by law and disclosed to Leo Limos in advance.
• Harassment and abuse. Abusive, threatening, or harassing behavior toward chauffeurs or other passengers may end service immediately without refund.
• Cleaning and biohazard. Vehicles are cleaned and inspected before service. A cleaning fee applies for spills, vomit, bodily fluids, or excessive mess, and service may end without refund.
• Damage. Client is responsible for repair and lost-use costs for damage caused by Client or any guest, beyond normal wear.
• Security deposit. Leo Limos may hold a refundable deposit of 50% on stretch limousine and charter reservations; it is released after the trip if no additional charges apply.
• Right to refuse service. Leo Limos and its chauffeurs may refuse or end service if a passenger appears intoxicated to the point of being unsafe, or if continuing would be unsafe or unlawful.

8. Safety, delays, lost items, liability, and indemnification

• Licensing and insurance. Leo Limos operates with the commercial auto insurance and local permits required for its services in Austin, Texas. Certificates of insurance are available on request for event and corporate Clients.
• Delays and missed events. Leo Limos is not responsible for delays, missed flights, or missed events caused by traffic, weather, road closures, accidents, mechanical failure, airline changes, or other events beyond its control. Clients should allow extra time for flights and events.
• Mechanical issues. If a vehicle becomes unavailable during a trip, Leo Limos will make reasonable efforts to provide a replacement or refund the unused portion of the trip.
• Lost and found. Leo Limos is not responsible for items left in vehicles. Found items will be held for 30 days, and pickup or shipping is at Client's expense.
• Limitation of liability. To the fullest extent permitted by Texas law, the total liability of Leo Limos for any claim arising from a reservation is limited to the amount Client paid for that reservation, except for liability that cannot be limited under law, including liability for personal injury caused by the negligence of Leo Limos to the extent covered by its insurance. Leo Limos is not liable for indirect, incidental, or consequential damages, such as lost profits or missed business opportunities.
• Indemnification. Client agrees to indemnify and hold Leo Limos harmless from claims, losses, and costs (including reasonable attorney's fees) arising from the conduct of Client or any Passenger, including damage to vehicles, injuries to others caused by Passengers, and violations of law, except to the extent caused by the negligence or misconduct of Leo Limos.
• Website. The website and its content are provided "as is." The Leo Limos name, logo, and content are its property and may not be copied without permission.

9. SMS messaging, privacy, governing law, and contact

• SMS terms. By giving your phone number and submitting a form on www.leolimos.com or booking, you agree to receive text messages from Leo Limos about reservations, confirmations, reminders, quotes, trip updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Carriers are not liable for delayed or undelivered messages. SMS is intended for people 18 or older. Leo Limos does not sell or share phone numbers for third-party marketing.
• Privacy. Leo Limos collects the information needed to book and operate trips and uses it as described in its Privacy Policy. Trip records, including pickup and drop-off locations and times, may be kept for billing, safety, and dispute resolution.
• Governing law and venue. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Client agrees that any dispute will be brought exclusively in the state or federal courts located in Travis County, Texas, and consents to their jurisdiction.
• Dispute notice. Before filing a claim, Client agrees to contact Leo Limos in writing and allow 30 days to resolve the issue.
• Changes to these Terms. Leo Limos may update these Terms at any time. The version in effect when a reservation is confirmed applies to that reservation.
• Severability and entire agreement. If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with any signed agreement and written confirmation, are the entire agreement between Client and Leo Limos for the reservation.

Contact

Leo Limos, Leo Limos LLC, Austin, Texas. +1 (512) 905-⁠3158. info@leolimos.com. www.leolimos.com.